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Process Overview: Frontier customers will place orders online, to be pickup up in a store that the customer selects. This process document covers the steps to process customer orders from online order to store pickup.

Process Steps

Customer on Ecom site

  1. Sign in
  2. Select order items
  3. ‘Find in store’
  4. Add additional items
  5. Check out
  6. Select pickup time slot
  7. Enter payment information
  8. Confirm order

Store warehouse team

  1. Pick order
  2. Adjust for any shortages or substitutions

Store POS team

  1. <Customer comes in for order>
  2. Order selected
  3. Order paid, receipt printed

Step by step screen clips.

  1. Sign in

2.Select order items

3.‘Find in store’

4.Add additional items

5.Check out

6.Select pickup time slot

7.Enter payment information

8.Confirm order

 

At this point, the order is visible from back office, D365FSC.

Warehouse picks sales order (done from D365FO, while advanced WMS is  being set up). Order is now ready for pickup.

 

Customer comes in.

Click the ‘$337.50’ to select the payment method.

Standard receipt (will be updated to Sysco format).

Test cases

1 In the persona of customer, complete the following tasks:

·         Sign in on Ecom site

·         Select items

·         Select pick up in store

·         Select pickup time slot

·         Pay and confirm order
2 Pick the order from D365FSC
3 Process the pick order at POS. Complete and close.